Food supplement. Not a medicine. Sold by Verdanix Wellness Ltd, London, United Kingdom.

Returns & Refunds Policy

Last updated:

1. Your Right of Withdrawal (14 Calendar Days)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your purchase within 14 calendar days of receiving your order, without giving any reason. This right applies to distance sales from Verdanix Wellness Ltd.

To exercise this right, you must notify us of your decision within the 14-day period by contacting us at info@bloommuscleia.world or by calling +44 20 7946 0821 (Mon-Fri, 09:00-17:30).

2. Conditions for Return

To be eligible for a return, the product must be:

  • Returned within 14 calendar days of the date you notified us of your decision to cancel.
  • Unopened and in its original condition, with the tamper-evident seal intact.

Important hygiene exception: In accordance with Regulation 28(3)(b) of the Consumer Contracts Regulations 2013, food supplements with a broken or removed seal cannot be returned for hygiene reasons. This is a lawful exception and applies to our product once the seal has been broken. We state this clearly and in advance.

3. Return Process

  1. Contact us at info@bloommuscleia.world to notify us of your intention to return and to receive return instructions.
  2. Package the product securely and send it to: Verdanix Wellness Ltd, 34 Albemarle Street, London, W1S 4BP.
  3. We recommend using a tracked delivery service. The cost of return postage is borne by the customer unless the product is faulty or incorrectly sent.

4. Refunds

Upon receipt and inspection of the returned product, we will process your refund within 14 calendar days. Refunds are issued using the same payment method used for the original purchase (or by bank transfer if agreed). We will refund the full product price. Return postage costs are not refunded unless the item is faulty.

5. Cancellation Before Dispatch

You may cancel your order at no cost at any time before it is dispatched. Simply inform us during the telephone confirmation call, or contact us by email or phone after confirmation. Once cancelled before dispatch, no charge whatsoever applies.

6. Refusing Delivery (Cash on Delivery)

As our product operates on a cash-on-delivery basis, you may decline to accept the parcel at the point of delivery. If you decline delivery, no payment is taken and the order is automatically cancelled. No further action is required on your part.

7. Faulty or Incorrectly Sent Products

If you receive a product that is faulty, damaged in transit, or not what you ordered, please contact us within 48 hours of receipt. We will arrange for a replacement or full refund, including any return postage costs, at no charge to you.

8. Contact

For all return and refund enquiries: info@bloommuscleia.world · +44 20 7946 0821 · Mon-Fri 09:00-17:30.